VoIP calls made on cellular phones are a big hit with businesses. The ability to make international calls from home is one of the biggest selling points for businesses using a VoIP service. They’re able to offer their customers international calling at a fraction of the cost of traditional phone services. Businesses have two major choices for using this type of service: A third-party service provider or dial-in access.
Dial-in services require customers to make calls into the office, and a separate phone line for each business voice. The numbers of voice-bound customers can be as few as three or as many as nine or ten depending on how many voicemails the customer has left for the customer service representatives.
Third-party service providers to use a server-based solution that allows customers to call out into any VoIP enabled phone. A company’s employees can use computer software or Web access to do this and get connected right away.
The downside to these providers is that they’re not very customizable. Only specific dial-in numbers can be used, and these numbers are preset by the third-party provider. For businesses with multiple employees and service lines, this is an issue.
As long as a customer can find a way to connect to the VoIP provider via a computer or a web browser, there is no customization. A customer using the third-party system can use their own phone number as their VOIP call ID, but this isn’t secure. If there’s ever a customer service call, the caller will know who they’re talking to.
For businesses with mobile employees, the process of connecting to the VoIP service is more streamlined. There’s no need to install an application on the phones, no need to pass out wires and bring in advanced software.
These businesses have other things to worry about besides switching systems, however. The security issue that comes along with VOIP is of primary concern to business owners.
With a voice over IP service, your business phone system can talk directly to the server and retrieve the call details, all the time. Your customer service agents can continue to speak to customers through the phone system even while the cell phones are in the office and secure wireless networks are not available.
VoIP calls over a traditional phone line are just simply not secure. Each call remains within the range of the wireless network, and anyone within that range can record it. There is no encryption of calls, so the details of the call cannot be protected.
But for business phone systems, VoIP calls are a boon. They allow a company to stay connected with customers anywhere, whenever the business may be.
Different providers have different services. Some provide cheap international calling rates and some offer a cheaper option, without the use of the traditional land line. Some systems allow customers to share an email address, and others provide caller id for each phone line.
For both cellular phones and VoIP systems, the customer is in control. There is no fear of constant security issues, and there is no hassle to keep separate accounts for each employee. No matter which option you select, a business is in great hands.